Since the software is the critical piece here because it can be fixed, let me first run through my thoughts on the hardware. That’s right, I’m already looking to the next generation device because this version should be skipped unless Microsoft turns into a magician with Android software. This isn’t a review, because this device needs a lot of work, so instead here’s what Microsoft should address before anyone considers buying a Surface Duo 2. There is a lot of bad going on here, some of which could be addressed (software), while a big portion (hardware) is stuck with questionable decisions made by its creators. The hardware, while pretty and premium-feeling, is so weirdly presented from a modern mobile device perspective, but the software might be the biggest problem area of all. After just three days, this will join the Motorola Razr on the list of the most deeply unpleasant devices I’ve ever touched, though there is a touch of hope here that the Razr didn’t have. The Microsoft Surface Duo has been in my hands for 72 hours and I can’t bring myself to use it much longer.
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